• Improve the performance of Employees in their respective assignments
• Enhance competencies to take up higher responsibilities
• Strengthen the Leadership
• Bring cultural change from Command & Control to Team based structure
• Leverage technology in human resources development
• Facilitate learning in the organization and build a "Learning Organization"

The specific training needs of individual employees are identified through Competency Mapping Exercises. The Training Department interacts with all Business Units / functions to identify and design training programs to cater to these needs. These programs enable employees to enhance their skills and realize their full potential.

• Individual Level: Mainly through recommendation from the Performance Appraisal System
• Functional / Departmental Level: Customized Training programs are developed for the departments in consultation with the Head of the Department
• Organizational Level: Individual Development Plan obtained from the Competency mapping exercise is used to provide specific Training to bridge the observed employee skill gaps
• Other Training Plans for enhancement of the officers' competencies are scheduled

The Training Policy at RailTel provides broad directions to guide the learning solutions and initiatives.

• Management Staff
  • Entry level:(Induction/ orientation Training) facilitates a new employee to build a sense of belongingness
  • Supervisory level: Employee is equipped with function specific inputs and job related technical skills
  • Managerial Level: Employee is exposed with the principles of Management which will help blend theory with practice, with focus on leadership development
  • All training initiatives are planned in order to address new needs required by change in the business dynamics
  • Other IT-Related Services namely Load balancing services, Application hosting, bandwidth services, Advanced Firewall Services, etc
• Non-Management Staff
  • Trainings with focus on Safety at locations, Skills relating to job requirement - (technical, computer operations, team spirit etc.)

The In-company programs are conducted through internal faculty, external faculty and external courses. Focus is given to the development of core internal faculty members, who will effectively train employees at different levels of the Corporation.

The training plan for the year for each Business Unit/Function is finalized after mutual discussions with them. The HEAD OF THE DEPARTMENT specific requirements due to the change in market scenario and required competencies are delved upon. Then suitable Consultants/practitioners are identified and customized programs are designed in consultation with line functions.

RAILTEL nominates officers for external seminars and conferences in connection with their functional requirements.

Advanced Management Programs are organized for officers of levels DGM and above, by reputed Business Schools like ASCI- Hyderabad, IIM`s, MDI-Gurgaon.

Education Refund Plan (ERP) enables the employees to undertake academic courses to further their self-development process, in relation to Corporation's requirement.

Based on the post-training evaluation, the Training department continuously monitors the effectiveness of the facilitator and relevance of the content. Alterations / modifications take place on this basis. Similarly Participant assimilation of training is also recorded.

Students undergoing Graduate / Postgraduate professional courses from reputed Management and Engineering Institutions will be engaged for Summer Internship for a period of 6 to 8 weeks.